Order Cancellation Policy

 

This Order Cancellation Policy applies to the online store Mossdecory (hereinafter referred to as “we”). The purpose of this policy is to explain the conditions, procedures, and refund arrangements related to order cancellations. Please review the following information carefully.

1. Order Cancellation Conditions

• Orders canceled within 48 hours of placement and not yet shipped

You may request a direct cancellation of your order, and we will assist in processing it.

• Orders placed more than 48 hours ago or already shipped

Such orders cannot be canceled directly;

You may contact us after the order has been delivered to request a return and refund;

For detailed conditions and procedures, please refer to our Return & Exchange Policy.

2. Order Cancellation Process

• Please contact our customer support team via email or phone to submit a cancellation request and provide the following information:

  • Order number

  • Proof of payment or relevant order details

• Our customer support team will review your request promptly.

  • If the cancellation request is approved, we will notify you of the outcome as soon as possible;

  • A refund will then be arranged accordingly.

3. Refund Process

• Refund method
  Refunds will be issued to the original payment method used at checkout (such as Visa or MasterCard).

• Processing time
  Depending on the processing efficiency of the card issuer, refunds are expected to be credited within 1–3 business days.

• If the refund has not been received after this timeframe, please contact us for assistance.

4. Contact Us

If you have any questions regarding this Order Cancellation Policy or your order status, please contact us at:

Address: 200 N BROOKS ST APT 2C, KINGSTREE, SC 29556-3548, United States
Telephone: +1 (845) 380-2686
Email address: info@mossdecory.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)