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Orders of AUD 100 or more (including AUD 100) qualify for free shipping.
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Shipping Policy

 

These Shipping Terms apply to all orders placed through the online store Mossdecory (hereinafter referred to as “we”). The following sections outline delivery coverage, fees, taxes, timelines, and responsibilities to ensure clarity before you complete your purchase.

1. Delivery Coverage

We currently provide delivery services within Australia only.Orders with delivery addresses outside Australia are not supported at this time.

2. Order Value, Shipping Fees, and Taxes

  • Shipping Fees

    • Orders of AUD 100 or more (including AUD 100) qualify for free shipping.

    • Orders below AUD 100 are subject to a flat AUD 5.99 shipping fee.

  • Taxes

    • Product prices include applicable taxes;

    • The total amount shown at checkout represents the final payable amount;

    • No additional taxes will be charged after the order is completed.

3. Order Acceptance & Cut-Off Time

Orders are processed based on Australia/Sydney time (AEST/AEDT), with business hours from 9:00 to 6:00.

  • Orders paid before 6:00 are processed starting the same business day;

  • Orders paid after 6:00 are processed starting the next business day;

  • Orders placed on non-business days are processed from the next business day.

4. Order Processing Time

Once payment is confirmed, we require 1–3 business days to prepare, pack, and dispatch your order.Processing time does not include transit time.

5. Estimated Delivery Time

After dispatch, the estimated delivery timeframe is 7–10 business days.Actual delivery times may vary due to location, weather conditions, or carrier operations.

6. Delivery Partners

Depending on the destination and shipment requirements, we may use commonly used Australian carriers, including but not limited to:

  • Australia Post

  • StarTrack

  • Toll

  • CouriersPlease

  • Aramex

The assigned carrier will be specified in the shipping confirmation.

7. Shipment Tracking

After placing an order, you will receive a confirmation email containing your order number and payment details.Once shipped, tracking information will be provided. You may check your order status on the “Order Tracking” page by entering your order number along with the email address or phone number used at checkout.

8. Responsibility and Exceptions

  • Damaged or Lost Items

If your order is damaged or lost during transit, please contact us promptly after receipt and provide relevant details so we can assist further.

  • Order Changes or Cancellations

Requests to modify or cancel an order must be made before dispatch. Once an order has entered the shipping process, changes may not be possible.

  • Delivery Address Accuracy

Please ensure that your delivery address is complete and accurate. Issues arising from incorrect or incomplete address details are the responsibility of the customer.

9. Delivery Receipt

Upon delivery, we recommend inspecting the package condition. If any abnormalities are found, please document them at the time of receipt and contact us as soon as possible.

10. Contact Information

If you have any questions regarding shipping arrangements, order status, or these Shipping Terms, please contact us at:

Address: 200 N BROOKS ST APT 2C, KINGSTREE, SC 29556-3548, United States
Telephone: +1 (845) 380-2686
Email address: info@mossdecory.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)